Ensuring you get what you pay for is of upmost importance to us here at Apparel Co.
Therefore, in the unlikely event your receive goods that are either faulty or incorrect, they may be eligible for return. Apparel Co will only replace goods that are faulty due to poor workmanship or if the incorrect item has been delivered. Any discrepancies in the final product delivered to you must be reported to Apparel Co within 24 hours of receipt. In this event, we will arrange for a courier to collect the item. Once returned, the item will be inspected and provided the fault is as claimed, all tags are still attached and has not been worn or washed, a new item will be dispatched to you.
In the event an item purchased is out of stock, Apparel Co will refund you in full within 30 days.
If you choose to Cancel an order, you will be charged a 30% administration fee. Orders must be cancelled within 24hrs of placing and paying for the order or else no refund will be made whatsoever.
If you have purchased an item/s and decide you would prefer a different size or a new item entirely there are condition in order to make an exchange.
Firstly, contact us to explain what you would like to return and receive in exchange. If the exchange is approved by us, you will need to courier the item back to us at your own expense and risk. Upon arrival, the item will be inspected and provided it is in perfect order, all tags are still attached and has not been worn or washed, we will proceed. If the new items cost more or less, you will either be refunded or billed the difference. You will need to pay for the delivery of the new item at our standard courier rate.